Support

iCerebro — Quantiko Technologies LLC

Getting started

iCerebro is business software. Accounts are issued by the company you work for — the owner or office manager invites you by email, and you set your own password from that invitation. If you have not received an invitation, ask whoever runs the account at your company, or email us and we will help.

Common questions

• I forgot my password. Use “Forgot password” on the sign-in screen. A reset link is sent to the email address on your account.
• I can't see a job or a feature. What you can see depends on your role in the company (owner, office, or crew). Ask the owner of your company account to adjust your role.
• My photos aren't uploading. Captures queue on the device while you're out of service and upload when the connection comes back. Keep the app open on a working connection for a moment, or email us if the queue does not clear.
• I need to add or remove a teammate. The company owner can invite teammates by email and change or revoke their access.
• Plans and pricing. The current release has no self-service subscription checkout. Email us about availability or any written plan your company has with Quantiko.

Deleting your account or your data

You can request deletion of your personal account, and a company owner can request deletion of the company account and its data, by emailing legal@icerebro.com from the address on the account. We verify the request and confirm its scope and applicable deletion timeline before processing it. Some records may need to be retained for legal, tax, accounting, security, or backup-continuity purposes.

Deleting a personal account removes that person's access. Work that belongs to the company — job records, photos, estimates, and invoices — stays with the company account, and is deleted when the company account is deleted.

Reporting a problem

Email us with what you were doing, what you expected, and what happened instead. Screenshots help. If it is a security issue, write “Security” in the subject line and we will prioritize it.

Requirements

• The iCerebro mobile app requires a supported iOS or Android device and an internet connection to sync.
• An active iCerebro account under a company.

Contact

iCerebro is developed and operated by Quantiko Technologies LLC.